Shipping and Returns
We strive to get your order to you as swiftly as possible! Once your purchase is confirmed, please allow 1-3 business days for processing. Standard shipping times vary depending on your location, but you can expect your goodies to arrive within 5-7 business days. For those who just can't wait, express shipping options are available at checkout for a speedier delivery.
Your satisfaction is our priority, and we understand that sometimes things don't work out as planned. If you find yourself unsatisfied with your purchase, worry not—we're here to help.
- To initiate a return, you must have your proof of purchase ready.
- Returns are accepted within 30 days from the date of purchase.
- If it's been over 30 days, fear not! We can still assist you with an exchange.
How to Return:
- Contact our customer support team through our contact page with your order number and the reason for return.
- Once approved, carefully pack the item(s) in their original condition, along with the proof of purchase.
- Ship the package to the provided return address.
Upon receiving and inspecting your return, we'll process your refund within 5 business days. Please note that the refund will be issued to the original payment method.
For exchanges requested after the 30-day window, we'll happily assist you with selecting a replacement item of equal or lesser value.
Remember, your feedback matters, and we're committed to making your shopping experience a delightful one. If you have any questions or concerns, our friendly customer support team is here to assist you. Happy shopping!
Q: What happens if my earrings break
A: We've got you covered! If, unfortunately, one of your earrings decides to take an unexpected break, simply send it back to us. We'll replace it with a shiny new one, no questions asked. Our goal is to keep you adorned with beautiful jewelry hassle-free.
Q: I lost one of my earrings—what can I do?
A: Losing an earring is a common plight, but worry not! We offer a solution to complete your pair just contact us. We can craft the other side for you at half the original price. That way, you can restore the symmetry and continue rocking your favorite pieces with confidence.
Q: Can I request a special combination of design, material, and stones/colors for your products?
A: Absolutely! We love helping you create personalized pieces that reflect your unique style. If you have a special combination in mind, simply contact us with the following details:
- Design Name: Specify the name of the design you're interested in.
- Material: Let us know the material you prefer for your custom piece. Gold or silver?
- Stones/Colors: Share your vision for the stones or colors you'd like incorporated into the design.
We strive to fulfill your unique preferences to the best of our ability. While certain design-material-stone/color combinations may have limitations, our team will work closely with you to find the best options that align with your vision.
Q: Is there an additional cost for custom orders?
A: In most cases there is no upcharge for custom orders, but the cost may vary depending on the specific materials and customization requested. Once you reach out to us with your details, we'll provide you with a personalized quote for your unique combination.